You have been tasked with developing an educational program for new patients on the use of the patient portal.

• • Discuss three aspects of the portal that are essential to promote the patient engagement and use of PHR/patient portals.
  • Identify the role of health literacy, privacy, and security of PHI in your educational program.
  • Discuss the options for delivery of the program and which is your preference.

Solution

Initiating an educational program for new patients as to the purpose and utilization of the patient portal may greatly enhance patient involvement and stewardship of PHRs. It is recommended to focus on three key areas: user accessibility, accommodation, communication aids, and health information technology. Firstly, accessibility for users is a necessity. Another aspect that should be considered is that the portal has to be designed so that all types of patients can easily understand and use it, irrespective of their IT literacy level. As such, tutorials should include basic activities such as logging in, resetting passwords, and accessing the dashboard. The examples, including the language selection and cellular app use, can improve …………………………………….

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